Customer service

Customer-centric, strivers-oriented, long-term hard work, win-win cooperation

Ateamdata customization services are tailored for customers with special customization needs, including two major service items: brand customization-configuration customization and brand customization-model design.

Ateamdata has an industry-leading standardized manufacturing process, from the factory directly to the customer's data center, saving customers time, reducing costs and risks, and enjoying customized after-sales service, helping customers manage more easily, innovate faster, and truly match technology with business processes, so as to lead customers on a pragmatic path and ultimately achieve business success.

Maintenance Service is a maintenance and assurance service solution specially created and provided by Ateamdata for customers who purchase its products. On the basis of warranty services, this solution improves the response time and response speed of related services such as problem handling and spare parts delivery, helping customers maintain a more efficient and stable network environment. xFusion Maintenance provides a variety of optional maintenance service packages to flexibly meet the different maintenance and guarantee needs of customers.

Ateamdata Server Implementation Service is designed to help customers quickly complete equipment installation and ensure rapid service deployment. The service content includes on-site implementation, pre-installation inspection, hardware installation, equipment commissioning and equipment acceptance.

TAM (technical account management) service designates a special person to take the initiative to provide technical problem upgrades, promote accelerated problem handling and management work, and TAM provides private phone/WeChat and other methods as a unified interface for customers. Provide best practices, provide operation and maintenance suggestions, and provide the "Operation Service Management Report" for network operation, fault statistical analysis, maintenance execution analysis, and professional service execution analysis during the service period.

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